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Conversations

Zoie brings every channel into one place — Messages, Emails, and Calls — so you can talk to leads without switching apps.

This guide is expanding — overview for now.

Messages​

A unified inbox across channels like WhatsApp, Messenger, Instagram, and more.

  • View threaded conversations with full history.
  • Reply from the channel the lead used.
  • Mark as read/unread, archive, and search.
  • Every message is logged to the lead's profile automatically.

Emails​

  • Read and reply to email threads.
  • Use templates and attachments.
  • Compose new emails to a lead.

Calls​

  • Review your call history and (where available) recordings.
  • Add notes and associate calls with leads.
  • See AI-handled calls alongside manual ones.
  • Manage the people you're talking to in Leads
  • Let an AI agent handle conversations and calls
  • Automate replies and follow-ups in Engagement